B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- customer service usage share for Customer-facing virtual assistants (2025)
Almost 80% of customer-facing virtual assistants are used for customer service.
- The source notes 'almost 80%' in the narrative text.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Netomi / Gartner
Primary
Tier B
https://qaltivate.com/blog/conversational-ai-market/ ↗
Source Article
Conversational AI market summary: 2025 edition - Qaltivate
Conversational AI market summary: 2025 edition
The conversational AI market is experiencing explosive growth, transforming how businesses across industries engage with customers, automate services, and scale support. From virtual assistants in retail to chatbots in agriculture, this technology is re…
Original Research
Netomi / Gartner
· Original study ↗
Methodology
Netomi / Gartner citation
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer-facing virtual assistants: 80% customer service usage share. Source: Netomi / Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/virtual-assistants-customer-service
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<blockquote cite="https://lighthousedata.io/data/virtual-assistants-customer-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- customer service usage share for Customer-facing virtual assistants<br><small>Source: Netomi / Gartner (2025) · <a href="https://lighthousedata.io/data/virtual-assistants-customer-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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