B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
40%
40% -- one touch resolution increase for Vend (retail management software company, after adopting Knowledge-Centered Service) (2025)
Vend achieved a 40% increase in one-touch problem solving after adopting Knowledge-Centered Service.
- Study period and baseline not specified in source
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://www.sparrowdesk.com/blogs/everything-you-need-to-know-about-customer-service-knowledge-manag… ↗
Source Article
Customer Service Knowledge Management 2025 | Full Overview
By Sneha Arunachalam
Updated on Sep 4, 2025
Everything you need to know about customer service knowledge management in 2025
Everything you need to know about customer service knowledge management in 2025
“How do I fix this?”
That’s the one question every customer wants answered—fast.
In a world wher…
Original Research
Zendesk
· Original study ↗
Methodology
Vendor-cited KCS case study result for one-touch problem solving; baseline and study period not stated.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Vend (retail management software company, after adopting Knowledge-Centered Service): 40% one touch resolution increase. Source: Zendesk (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/vend-one-touch-problem-solving-growth-40
HTML Embed
<blockquote cite="https://lighthousedata.io/data/vend-one-touch-problem-solving-growth-40" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- one touch resolution increase for Vend (retail management software company, after adopting Knowledge-Centered Service)<br><small>Source: Zendesk (2025) · <a href="https://lighthousedata.io/data/vend-one-touch-problem-solving-growth-40" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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