B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
71%
71% -- autonomous resolution rate for Vanta (Fin AI case study) (2026)
Vanta achieved a 71% resolution rate using Fin AI.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Intercom
Primary
Tier B
https://fwddeploy.ai/ai-agents/fin-ai ↗
Source Article
fwdDeploy | AI Deployments for Customer & Employee Service
4.5/5 | AI Customer Support Agent
Fin AI
Fin AI is Intercom's autonomous customer agent that resolves 76% of support conversations across chat, email, voice, and social without human intervention.
Best for Modern Support Teams
What Is Fin AI?
Fin AI is an autonomous customer agent built by Intercom …
Original Research
Intercom
· Original study ↗
Methodology
Vendor case study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Vanta (Fin AI case study): 71% autonomous resolution rate. Source: Intercom (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/vanta-fin-resolution-71
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<blockquote cite="https://lighthousedata.io/data/vanta-fin-resolution-71" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- autonomous resolution rate for Vanta (Fin AI case study)<br><small>Source: Intercom (2026) · <a href="https://lighthousedata.io/data/vanta-fin-resolution-71" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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