B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
25%
25% -- call abandonment rate for Utah state Medicaid call centers (2023-05)
In May 2023, 25% of callers to Utah state Medicaid call centers hung up.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2023-05
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
answerhero.com
Primary
Tier C
https://answerhero.com/blog/the-psychology-behind-hold-times/ ↗
Source Article
Ways to Reduce Hold Times: Why Every Second Counts
Original Research
answerhero.com
· Original study ↗
Methodology
State call center data cited in blog; original source not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Utah state Medicaid call centers: 25% call abandonment rate. Source: answerhero.com (2023-05). Via Lighthouse Intelligence -- https://lighthousedata.io/data/utah-call-center-abandonment-2023
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<blockquote cite="https://lighthousedata.io/data/utah-call-center-abandonment-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- call abandonment rate for Utah state Medicaid call centers<br><small>Source: answerhero.com (2023-05) · <a href="https://lighthousedata.io/data/utah-call-center-abandonment-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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