B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
15%
15% -- call abandonment rate for customer service callers (2017)
15% of callers will hang up after being on hold for 40 seconds.
- Attributed generally to 'one study' without explicit naming or methodology details
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2017
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
mirror.me
Primary
Tier C
https://www.mirror.me/top-5-reasons-to-add-video-support-to-your-2017-toolkit/ ↗
Source Article
Top 5 reasons To Add Video Support To Your 2017 Toolkit
Top 5 reasons To Add Video Support To Your 2017 Toolkit
By Tricina Elliker
Video support is the newest option for organizations that want to provide top tier customer service that impresses both tech novices and digital natives equally. Unfortunately, very few companies know that it’s an option, and…
Original Research
mirror.me
· Original study ↗
Methodology
Referenced as 'one study' without named source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service callers: 15% call abandonment rate. Source: mirror.me (2017). Via Lighthouse Intelligence -- https://lighthousedata.io/data/callers-hangup-40-seconds-15pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/callers-hangup-40-seconds-15pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- call abandonment rate for customer service callers<br><small>Source: mirror.me (2017) · <a href="https://lighthousedata.io/data/callers-hangup-40-seconds-15pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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