B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
81%
81% -- percentage of shoppers reviewing return policies for US adult digital shoppers (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
81%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
2,000
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
90
Citation Chain
90
Independence
30
Methodology
45
Freshness
93
Sources (4)
Happy Returns (report commissioned by PayPal)
Primary
Tier B
https://www.insiderintelligence.com/content/how-much-do-return-policies-impact-shopper-decisions?utm… ↗
Source Article
How much do return policies impact shopper decisions?
Events
Register for an upcoming webinar and track which industry events our analysts attend.
Learn More →Article |
Jun 25, 2026
Article |
Jun 25, 2026
Article |
Jun 25, 2026
Article |
Jun 25, 2026
Article |
Jun 25, 2026
Article |
Jun 25, 2026
Article |
Jun 25, 2026
Article |
Jun 25, 2026
Article |
J…
Also cited by
pymnts.com
https://www.pymnts.com/
2026-08-18
nbcnews.com
https://www.nbcnews.com/
2026-08-18
forbes.com
https://www.forbes.com/
2026-08-18
Original Research
Happy Returns (report commissioned by PayPal)
· Original study ↗
Methodology
Data is from the October 2023 Happy Returns report titled 'Returns Happen 2023' commissioned by PayPal. 2,000 US adults ages 18+ who returned an online purchase within the past year were surveyed online during August 2023.
Segmentation
Industryecommerce
RegionUS
Cite this stat
Plain Text
US adult digital shoppers: 81% percentage of shoppers reviewing return policies. Source: Happy Returns (report commissioned by PayPal) (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/us-digital-shoppers-return-policies
HTML Embed
<blockquote cite="https://lighthousedata.io/data/us-digital-shoppers-return-policies" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>81%</strong> -- percentage of shoppers reviewing return policies for US adult digital shoppers<br><small>Source: Happy Returns (report commissioned by PayPal) (2023) · <a href="https://lighthousedata.io/data/us-digital-shoppers-return-policies" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.