B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Recent

21%

21% -- share calling another business after unanswered call for US consumers (2025)

Name: Share Calling Another Business After Unanswered Call Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-25

2025 · n=1,000 · CallRail

21% of US consumers immediately call another business when a business does not answer their phone call.

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Attribution: CallRail View source

Lighthouse Research Team

Last verified: 2026-09-25 · How we verify data →

Source verified Evidence graded

Value

21%

Unit

Percentage

Data Vintage

2025

Entity

US consumers

Sample Size

1,000

Geography

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

CallRail Primary Tier B

https://www.useflai.com/blog/why-dealership-voicemails-kill-sales-and-what-to-do ↗

Confidence: 28/100 Vintage: 2025 Channel: Deep Crawl

Source Article

Dealership Voicemail: Why It Kills Sales and How to Fix It (2026)

Dealership Voicemail: Why It Kills Sales and How to Fix It (2026) Dealerships miss ~35% of calls and voicemail kills most of them. The 6 reasons it destroys revenue, a 7-step fix plan, and ready-to-use scripts. It’s Monday at 10:15 AM. Your service drive is packed. Two advisors are handling check-in…

Original Research

CallRail · Original study ↗

Methodology

CallRail survey of 1,000 U.S. consumers

Methodology documented

Segmentation

Industrymarketing RegionUS Channelcontent

Cite this stat

Plain Text

US consumers: 21% share calling another business after unanswered call. Source: CallRail (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/unanswered-calls-call-competitor-2025

HTML Embed

<blockquote cite="https://lighthousedata.io/data/unanswered-calls-call-competitor-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>21%</strong> -- share calling another business after unanswered call for US consumers<br><small>Source: CallRail (2025) · <a href="https://lighthousedata.io/data/unanswered-calls-call-competitor-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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