B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
79
79 -- customer satisfaction index score for UK insurance sector (2020)
The UK insurance sector scored 78.6 in the UK Customer Satisfaction Index.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
79
Unit
Score
Data Vintage
2020
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
UK Customer Satisfaction Index (Institute of Customer Service)
Primary
Tier C
https://www.awaken.io/resources/blog/insurance-alert-how-to-turn-robotic-claim-taking-into-a-real-hu… ↗
Source Article
Taking Robotic Claim Into Real Human Conversations | Awaken
Insurance alert: how to turn robotic claim taking into a real human conversation
Author: Simon Black | Date: 09/09/2020
Did you know that the UK insurance industry is the largest in Europe and the fourth largest in the world? According to the Association of British Insurers latest report, UK insurer…
Original Research
UK Customer Satisfaction Index (Institute of Customer Service)
· Original study ↗
Methodology
UK Customer Satisfaction Index; prior year score was 78.8
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
UK insurance sector: 79 customer satisfaction index score. Source: UK Customer Satisfaction Index (Institute of Customer Service) (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-insurance-customer-satisfaction-index-2020
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<blockquote cite="https://lighthousedata.io/data/uk-insurance-customer-satisfaction-index-2020" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79</strong> -- customer satisfaction index score for UK insurance sector<br><small>Source: UK Customer Satisfaction Index (Institute of Customer Service) (2020) · <a href="https://lighthousedata.io/data/uk-insurance-customer-satisfaction-index-2020" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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