B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
70
70 -- customer satisfaction score for UK utilities sector (January 2023)
The UK utilities sector scored 69.5 out of 100 in customer satisfaction according to the UKCSI survey.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
70
Unit
Score
Data Vintage
January 2023
Entity
Sample Size
59,250
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
70
Methodology
45
Freshness
94
Sources (3)
Institute of Customer Service
Primary
Tier A
https://www.instituteofcustomerservice.com/ofwat-core-customer-information/ ↗
Source Article
Response to Ofwat consultation: Core Customer Information – Ofwat’s draft guidance on core information companies should clearly provide to their customers
The Institute of Customer Service welcomes the opportunity to respond to Ofwat’s consultation on core customer information guidance for water companies to clearly provide to their customers.
The Institute’s starting position is that, as an essential service in a regulated sector, water companies mus…
Also cited by
2026-06-23
2026-08-08
Original Research
Institute of Customer Service
· Original study ↗
Methodology
Based on an online survey of over 15,000 consumers, representative of the UK adult population.
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK utilities sector: 70 customer satisfaction score. Source: Institute of Customer Service (January 2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-customer-satisfaction-index-2023
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<blockquote cite="https://lighthousedata.io/data/uk-customer-satisfaction-index-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70</strong> -- customer satisfaction score for UK utilities sector<br><small>Source: Institute of Customer Service (January 2023) · <a href="https://lighthousedata.io/data/uk-customer-satisfaction-index-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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