B
Evidence Grade B
Graded
under review
Safe to Cite
Current
71%
71% -- unanswered complaint rate for Twitter customer complaints (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
71%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
evolve24
Primary
Tier C
http://www.vivogroup.com.au/blog/view/72/Customer-Service-in-the-Digital-Age ↗
Source Article
Vivo Group
Original Research
evolve24
· Original study ↗
Methodology
Survey by evolve24, cited in blog article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Twitter customer complaints: 71% unanswered complaint rate. Source: evolve24 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/twitter-complaints-unanswered-evolve24
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<blockquote cite="https://lighthousedata.io/data/twitter-complaints-unanswered-evolve24" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71%</strong> -- unanswered complaint rate for Twitter customer complaints<br><small>Source: evolve24 (2026) · <a href="https://lighthousedata.io/data/twitter-complaints-unanswered-evolve24" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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