B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
20%
20% -- human assisted chat reduction rate for Transurban virtual assistant (2025)
Transurban's virtual assistant reduced human-assisted chats by 20%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Concentrix / Transurban
Primary
Tier C
https://www.clutchevents.co/events/sydney-digital-experience-summit-2025 ↗
Source Article
Sydney Digital Experience Summit 2025 | Clutch Events
Sydney Digital Experience Summit 2025
Elevate your customer engagement and join industry leaders for hands-on sessions and expert discussions on cutting-edge digital solutions and personalised customer experiences.
Join us at the Digital Experience Summit to explore the future of customer engagement…
Original Research
Concentrix / Transurban
· Original study ↗
Methodology
Company case study presented at Sydney Digital Experience Summit 2025
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Transurban virtual assistant: 20% human assisted chat reduction rate. Source: Concentrix / Transurban (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/transurban-human-assisted-chat-reduction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/transurban-human-assisted-chat-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- human assisted chat reduction rate for Transurban virtual assistant<br><small>Source: Concentrix / Transurban (2025) · <a href="https://lighthousedata.io/data/transurban-human-assisted-chat-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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