B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
15.5%
15.5% -- support cost reduction for B2B SaaS customer training programs (2024)
B2B SaaS customer training programs are associated with 15.5% lower support costs.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
15.5%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester Consulting / Intellum
Primary
Tier C
https://minicoursegenerator.com/blog/customer-training-in-b2b-saas/ ↗
Source Article
SaaS Customer Training: 7 Practices That Improve Retention
SaaS customer training is the fastest retention lever most B2B teams have. Customers who learn the product adopt it, and customers who adopt it renew. The external data agrees with the field experience. A 2024 Forrester Consulting study commissioned by Intellum measured 38.3% higher adoption of trai…
Original Research
Forrester Consulting / Intellum
· Original study ↗
Methodology
Attributed to Forrester/Intellum study context in conclusion
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
B2B SaaS customer training programs: 15.5% support cost reduction. Source: Forrester Consulting / Intellum (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/training-support-cost-reduction-15-5
HTML Embed
<blockquote cite="https://lighthousedata.io/data/training-support-cost-reduction-15-5" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15.5%</strong> -- support cost reduction for B2B SaaS customer training programs<br><small>Source: Forrester Consulting / Intellum (2024) · <a href="https://lighthousedata.io/data/training-support-cost-reduction-15-5" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.