B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
48
48 -- overall customer experience score for top-performing neobanks (2026)
Top-performing neobanks have oCX scores averaging +48.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
48
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Alterna CX
Primary
Tier B
https://alternacx.com/banking-nps-drivers/ ↗
Source Article
NPS Drivers
Original Research
Alterna CX
· Original study ↗
Methodology
oCX benchmark from vendor analysis of neobank customer feedback
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
top-performing neobanks: 48 overall customer experience score. Source: Alterna CX (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/top-neobanks-ocx-score
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<blockquote cite="https://lighthousedata.io/data/top-neobanks-ocx-score" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>48</strong> -- overall customer experience score for top-performing neobanks<br><small>Source: Alterna CX (2026) · <a href="https://lighthousedata.io/data/top-neobanks-ocx-score" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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