B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
65
65 -- overall customer experience score for Etsy (2023)
Etsy ranked 3rd with an oCX (overall customer experience) score of 65 in an analysis of 85 online marketplaces.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
65
Unit
Score
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Alterna CX
Primary
Tier B
https://alternacx.com/blog/etsy-amazon-an-analysis-of-holiday-shopping/ ↗
Source Article
Etsy vs Amazon: An Analysis of Holiday Shopping 2023
Original Research
Alterna CX
· Original study ↗
Methodology
Company analysis of customer reviews using generative AI Insight Miner; oCX score from Online Marketplaces analysis
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Etsy: 65 overall customer experience score. Source: Alterna CX (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/etsy-ocx-score-holiday-2023
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<blockquote cite="https://lighthousedata.io/data/etsy-ocx-score-holiday-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65</strong> -- overall customer experience score for Etsy<br><small>Source: Alterna CX (2023) · <a href="https://lighthousedata.io/data/etsy-ocx-score-holiday-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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