B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
40%
40% -- response rate for CSAT surveys by text (2026)
SMS CSAT survey messages sent after closed tickets receive a 40% reply rate.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2026
Entity
Geography
null
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
90
Independence
30
Methodology
30
Freshness
92
Sources (5)
myaifrontdesk.com
Primary
Tier C
https://www.myaifrontdesk.com/use-cases/for/home-services/csat-by-text ↗
Source Article
CSAT surveys by text for Home Services Teams
CSAT surveys by text for home services
One-question satisfaction surveys by SMS, scored into your CRM, with every detractor routed to a human while the experience is still fresh. Frontdesk runs it for homeowners.
Trigger
Any interaction you choose completes: a call, a ticket, a visit, a delivery.
Bu…
Also cited by
prnewswire.com
https://www.prnewswire.com/
2026-08-19
kff.org
https://www.kff.org/
2026-08-19
brookings.edu
https://www.brookings.edu/
2026-08-19
learn.g2.com
https://learn.g2.com/
2026-08-19
Original Research
myaifrontdesk.com
· Original study ↗
Segmentation
Industrynull
Company Sizenull
Regionnull
Rolenull
Channelnull
Cite this stat
Plain Text
CSAT surveys by text: 40% response rate. Source: myaifrontdesk.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/text-survey-response-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/text-survey-response-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- response rate for CSAT surveys by text<br><small>Source: myaifrontdesk.com (2026) · <a href="https://lighthousedata.io/data/text-survey-response-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.