B Evidence Grade B Graded under review Safe to Cite Current

24%

24% -- customer churn interest for Telco Customers (2026)

Name: Customer Churn Interest Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-17

2026 · Simon-Kucher

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Attribution: Simon-Kucher View source

Lighthouse Research Team

Last verified: 2026-08-17 · How we verify data →

Source verified Evidence graded

Value

24%

Unit

Percentage

Data Vintage

2026

Entity

Telco Customers

Geography

Global

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Simon-Kucher Primary Tier A

https://www.simon-kucher.com/ja/node/8663 ↗

Confidence: 55/100 Vintage: 2026 Channel: Deep Crawl

Source Article

Telko-Studie: Schwacher Service, unzufriedene Kunden

Laut der aktuellen Simon-Kucher Telko-Studie ist Abwanderung durch Frust ein nicht zu unterschätzendes Thema. So sind viele User unzufrieden mit ihrem Telko-Anbieter: 24 % der Kunden sind an Anbieter-Wechsel interessiert 46 % der Kunden empfinden ihren Telko-Anbieter als teuer ≈70 % der Kundenproble…

Original Research

Simon-Kucher · Original study ↗

Trend Over Time

Period	Value	Change
2026 (current)	24%
2026 (current)	24%	0%

Segmentation

IndustryTelecommunications RegionGlobal

Cite this stat

Plain Text

Telco Customers: 24% customer churn interest. Source: Simon-Kucher (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/telco-study-customer-churn-interest

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<blockquote cite="https://lighthousedata.io/data/telco-study-customer-churn-interest" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>24%</strong> -- customer churn interest for Telco Customers<br><small>Source: Simon-Kucher (2026) · <a href="https://lighthousedata.io/data/telco-study-customer-churn-interest" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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