B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
61%
61% -- share of support teams believing they deliver proactive service for ecommerce support teams (2025)
61% of support teams believe they deliver proactive customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier B
https://alhena.ai/blog/proactive-customer-service-ecommerce-ai/ ↗
Source Article
6 Proactive Customer Service Examples (AI
Original Research
Salesforce
· Original study ↗
Methodology
Salesforce State of Service survey, cited by Alhena
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
ecommerce support teams: 61% share of support teams believing they deliver proactive service. Source: Salesforce (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/support-teams-proactive-belief-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/support-teams-proactive-belief-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- share of support teams believing they deliver proactive service for ecommerce support teams<br><small>Source: Salesforce (2025) · <a href="https://lighthousedata.io/data/support-teams-proactive-belief-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.