B
Evidence Grade B
Graded
under review
Safe to Cite
Current
54%
54% -- customers expecting support response within hour for customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
54%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://amilo.co/academy/omnichannel-potential-and-mastering-cross-border-shipping/en ↗
Source Article
Omnichannel Potential and Mastering Cross Border Shipping
Original Research
Zendesk
· Original study ↗
Methodology
Cited from Zendesk Customer Experience Trends Report
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
customers: 54% customers expecting support response within hour. Source: Zendesk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/support-response-expectation
HTML Embed
<blockquote cite="https://lighthousedata.io/data/support-response-expectation" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>54%</strong> -- customers expecting support response within hour for customers<br><small>Source: Zendesk (2026) · <a href="https://lighthousedata.io/data/support-response-expectation" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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