B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
42%
42% -- share of support professionals unaware of company ai strategy for customer support professionals (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
600
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ControlHippo
Primary
Tier A
https://controlhippo.com/blog/ai/ai-vs-human-customer-support/ ↗
Source Article
AI vs. Human Customer Support: Striking the Right Balance In 2025
The integration of artificial intelligence (AI) in customer service has changed business operations.
This report presents original research conducted with 600 customer service professionals across industries. These are people who deal with customers directly every day. We found out what they had to …
Original Research
ControlHippo
· Original study ↗
Methodology
ControlHippo survey of 600 customer service professionals
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support professionals: 42% share of support professionals unaware of company ai strategy. Source: ControlHippo (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/support-pros-unaware-ai-strategy-2025
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<blockquote cite="https://lighthousedata.io/data/support-pros-unaware-ai-strategy-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- share of support professionals unaware of company ai strategy for customer support professionals<br><small>Source: ControlHippo (2025) · <a href="https://lighthousedata.io/data/support-pros-unaware-ai-strategy-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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