B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
10%
10% -- customer satisfaction improvement rate for Supply chain solution (2026)
A customer using a supply chain solution saw a 10% improvement in customer satisfaction in year one.
- Other factors may have contributed to the improvement
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
10%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Meddicc
Primary
Tier B
https://meddicc.com/resources/generating-customer-success-metrics ↗
Source Article
Generating Customer Success Metrics: Harvesting vs Mining
Customer success metrics are essential for demonstrating the impact of a solution, boosting credibility, and supporting future sales.
Generating metrics can be proactive (harvesting, with planned metrics from the start) or reactive (mining, piecing together data later when continuity is lost).
Effec…
Original Research
Meddicc
· Original study ↗
Methodology
Improvement in customer satisfaction in year one. Other factors may have contributed.
Methodology documented
Segmentation
IndustrySupply Chain
Cite this stat
Plain Text
Supply chain solution: 10% customer satisfaction improvement rate. Source: Meddicc (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/supply_chain_improvement_csat
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<blockquote cite="https://lighthousedata.io/data/supply_chain_improvement_csat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10%</strong> -- customer satisfaction improvement rate for Supply chain solution<br><small>Source: Meddicc (2026) · <a href="https://lighthousedata.io/data/supply_chain_improvement_csat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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