B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
2
2 -- average crm satisfaction score for AEC firms using spreadsheets/manual tools (2025)
AEC firms using spreadsheets or manual tools give an average CRM satisfaction rating of 2.4 out of 10.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
2
Unit
Score
Data Vintage
2025
Entity
Sample Size
100
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
TrebleHook
Primary
Tier A
https://treblehook.com/blog/crm-reality-check-whats-really-working-for-aec-firms-in-2025/ ↗
Source Article
CRM Reality Check: What’s Really Working for AEC Firms in 2025 - TrebleHook
Introduction: The Pulse of CRM in AEC
Nearly 100 architecture, engineering, and construction (AEC) firms across North America shared their honest perspectives on how they manage client relationships, pursuits, and pipelines. The findings reveal a clear trend: CRM adoption is up, but satisfaction is …
Original Research
TrebleHook
· Original study ↗
Methodology
Survey of nearly 100 AEC firms; satisfaction rated on 1-10 scale by CRM type
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AEC firms using spreadsheets/manual tools: 2 average crm satisfaction score. Source: TrebleHook (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/spreadsheets-crm-satisfaction-aec-2025
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<blockquote cite="https://lighthousedata.io/data/spreadsheets-crm-satisfaction-aec-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>2</strong> -- average crm satisfaction score for AEC firms using spreadsheets/manual tools<br><small>Source: TrebleHook (2025) · <a href="https://lighthousedata.io/data/spreadsheets-crm-satisfaction-aec-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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