B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
70%
70% -- speech initiated self service interaction share for Self-service customer interactions (2023)
Speech interfaces will initiate about 70% of self-service customer interactions by 2023.
- Forecast from Gartner report
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2023
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
Gartner
Primary
Tier C
https://routemobile.com/thought-leadership/5-parameters-to-consider-while-you-select-your-ccaas-solu… ↗
Source Article
5 Parameters to Consider while you Select your CCaaS Solutions
Contact centers are at the frontline of customer service for businesses and their functional efficiency can make or break business-customer relationships. From financial services, IT, retail, energy to public services, contact centers are a much needed part of all the industries, worldwide.
As more …
Original Research
Gartner
· Original study ↗
Methodology
Gartner forecast cited secondhand; states speech interfaces will initiate approximately 70% of self-service customer interactions by 2023
Methodology documented
Segmentation
IndustryFinTech
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Self-service customer interactions: 70% speech initiated self service interaction share. Source: Gartner (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/speech-interface-self-service-interactions-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/speech-interface-self-service-interactions-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- speech initiated self service interaction share for Self-service customer interactions<br><small>Source: Gartner (2023) · <a href="https://lighthousedata.io/data/speech-interface-self-service-interactions-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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