B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
60%
60% -- customer satisfaction rate for South Africa (Q2 2013)
South Africa had a 60% customer satisfaction rating in Q2 2013.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
Q2 2013
Entity
Geography
South Africa
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier A
http://benchpr.com.au/news/article/zendesk-benchmark-customer-satisfaction-rebounds-globally ↗
Source Article
Zendesk Benchmark: Customer Satisfaction rebounds globally
12th August 2013
Customer satisfaction is on the rise globally after more than a year in decline, according to the quarterly Zendesk Benchmark report released today. For the second quarter of 2013, the average customer satisfaction rating reached 81 percent – a jump of 3 percentage points from the p…
Original Research
Zendesk
· Original study ↗
Methodology
Zendesk Benchmark
Methodology documented
Segmentation
Industrymarketing
RegionSouth Africa
RoleAll marketers
Cite this stat
Plain Text
South Africa: 60% customer satisfaction rate. Source: Zendesk (Q2 2013). Via Lighthouse Intelligence -- https://lighthousedata.io/data/south-africa-csat-q2-2013
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<blockquote cite="https://lighthousedata.io/data/south-africa-csat-q2-2013" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- customer satisfaction rate for South Africa<br><small>Source: Zendesk (Q2 2013) · <a href="https://lighthousedata.io/data/south-africa-csat-q2-2013" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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