B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
35%
35% -- share of customers using social media to shame company for customers (2022)
35% of customers have used social media to shame a company after poor customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
HubSpot
Primary
Tier C
https://brandfort.co/blog/?p=441 ↗
Source Article
Delete or hide inappropriate comments on Social Media
As a Social Media Manager, you work hard to establish an excellent image for your company. You take the best pictures with the wittiest captions and target the perfect audience for your AD on Facebook and Instagram because you know your brand must be presented in an excellent light in 2022 online.
B…
Original Research
HubSpot
· Original study ↗
Methodology
HubSpot statistics cited by BrandFort blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 35% share of customers using social media to shame company. Source: HubSpot (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/social-media-shaming-poor-service-35
HTML Embed
<blockquote cite="https://lighthousedata.io/data/social-media-shaming-poor-service-35" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- share of customers using social media to shame company for customers<br><small>Source: HubSpot (2022) · <a href="https://lighthousedata.io/data/social-media-shaming-poor-service-35" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.