B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
61%
61% -- share of consumers sharing negative experiences on social media for consumers (2025)
61% of people use social media to share negative experiences.
Lighthouse Research Team
Last verified:
·
How we verify data →
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Source Article
Measuring Customer Experience: Key Takeaways from the ET MarTech Leaders Meetup
Customer experience isn’t just about resolving complaints—it’s about building trust. And when brands fail to meet customer expectations, frustration doesn’t stay behind closed doors. It finds a voice on social media.
At the ET MarTech Leaders Meetup in Gurgaon, Saurabh Agrawal, Founder & CEO of DAiO…
Methodology
Cited during ET MarTech Leaders Meetup session; original study not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 61% share of consumers sharing negative experiences on social media. Source: (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/social-media-negative-experience-sharing
HTML Embed
<blockquote cite="https://lighthousedata.io/data/social-media-negative-experience-sharing" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- share of consumers sharing negative experiences on social media for consumers<br><small>Source: (2025) · <a href="https://lighthousedata.io/data/social-media-negative-experience-sharing" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.