B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
10 hours
10 hours -- average customer service response time for social media customer service (2023)
The average response time for customer service requests on social media is 10 hours.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
10 hours
Unit
Duration Hours
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
wowcustomersupport.com
Primary
Tier C
https://www.wowcustomersupport.com/blog/5-live-chat-service-lessons-every-business-should-learn/ ↗
Source Article
Crucial Live Chat Service Lessons Every Businesses Must Know
We all live in a digital world. We expect results within minutes. That’s why instant Maggi and coffee are so popular. Similarly, when it comes to online platforms, customers expect instant responses to their queries. Did you know that research shows that the average response time for customer servic…
Original Research
wowcustomersupport.com
· Original study ↗
Methodology
Cited as 'research' without named source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
social media customer service: 10 hours average customer service response time. Source: wowcustomersupport.com (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/social-media-customer-service-response-time-10-hours
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<blockquote cite="https://lighthousedata.io/data/social-media-customer-service-response-time-10-hours" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10 hours</strong> -- average customer service response time for social media customer service<br><small>Source: wowcustomersupport.com (2023) · <a href="https://lighthousedata.io/data/social-media-customer-service-response-time-10-hours" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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