B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
12%
12% -- customer satisfaction increase for Companies using smart ticket routing (Zendesk) (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
12%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://www.aorborc.com/support-ticket-priority-levels-5-step-guide/ ↗
Source Article
Support Ticket Priority Levels: 5-Step Guide
Here's how to set up an effective support ticket priority system in 5 steps:
- Define priority levels (Critical, High, Medium, Low)
- Create clear priority rules
- Set up priority-based workflows
- Add automatic priority rules
- Monitor and improve your system
Key benefits:
- Faster response times
-…
Original Research
Zendesk
· Original study ↗
Methodology
Cited from Zendesk research on AI/smart routing in support ticketing
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Companies using smart ticket routing (Zendesk): 12% customer satisfaction increase. Source: Zendesk (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/smart-routing-csat-boost
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<blockquote cite="https://lighthousedata.io/data/smart-routing-csat-boost" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>12%</strong> -- customer satisfaction increase for Companies using smart ticket routing (Zendesk)<br><small>Source: Zendesk (2025) · <a href="https://lighthousedata.io/data/smart-routing-csat-boost" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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