B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
50%
50% -- initial response time change vs email support for Companies using Slack support via Thena (2025)
Companies that integrated Slack support experienced a 50% increase in initial response time compared to traditional email support.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Thena
Primary
Tier C
https://www.thena.ai/post/b2b-customer-experience-management-guide ↗
Source Article
B2B customer experience strategy & trends for 2025
In this article, you can find:
Introduction: The shifting sands of B2B customer experience
In the intricate world of business-to-business (B2B) relationships, the customer experience (CX) has long been a critical, albeit often understated, differentiator. While B2C customer service has historically …
Original Research
Thena
· Original study ↗
Methodology
Survey of Thena users by Thena
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Companies using Slack support via Thena: 50% initial response time change vs email support. Source: Thena (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/slack-support-response-time-increase
HTML Embed
<blockquote cite="https://lighthousedata.io/data/slack-support-response-time-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- initial response time change vs email support for Companies using Slack support via Thena<br><small>Source: Thena (2025) · <a href="https://lighthousedata.io/data/slack-support-response-time-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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