B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

67%

67% -- share engaging single cx partner for ai services for global enterprises (2022)

2022  · n=668  · TELUS International / Ryan Strategic Advisory

67% of surveyed global executives/enterprises have engaged a single CX partner for artificial intelligence services.

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Attribution: TELUS International / Ryan Strategic Advisory View source
Lighthouse Research Team
Last verified:  ·  How we verify data →
Source verified Evidence graded
Value
67%
Unit
Percentage
Data Vintage
2022
Entity
global enterprises
Sample Size
668
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
TELUS International / Ryan Strategic Advisory Primary Tier A
https://execsintheknow.com/magazines/october-2022-issue/how-to-get-the-most-from-your-customer-exper… ↗
Confidence: 57/100 Vintage: 2022 Channel: Deep Crawl
Source Article
How To Get The Most From Your Customer Experience Outsourcing Partnership
How To Get The Most From Your Customer Experience Outsourcing Partnership by Pete Tapley, Vice President, Customer Experience Innovation, TELUS International Tips for finding the right partner and structuring your relationship to ensure long-term business success in challenging times. Change is in t…
Original Research
TELUS International / Ryan Strategic Advisory · Original study ↗

Ryan Strategic Advisory survey for TELUS International

Methodology documented
Industrymarketing
Plain Text
global enterprises: 67% share engaging single cx partner for ai services. Source: TELUS International / Ryan Strategic Advisory (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/single-partner-ai-outsourcing-2022
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<blockquote cite="https://lighthousedata.io/data/single-partner-ai-outsourcing-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67%</strong> -- share engaging single cx partner for ai services for global enterprises<br><small>Source: TELUS International / Ryan Strategic Advisory (2022) · <a href="https://lighthousedata.io/data/single-partner-ai-outsourcing-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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