B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
72%
72% -- percentage of consumers sharing positive customer experience for Consumers (2023)
72% of people would share their positive customer experience with others according to a Salesforce study.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2023
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier B
https://screenmobilefranchise.com/blog/customer-relationships-key-to-screenmobile-franchise-success/ ↗
Source Article
Customer Relationships: Key to Success
March 24, 2023
Why Are Customer Relationships Important?
Put very simply, your customers are your business. Without them, there are no sales, no work, and no community supporting your business. Building a successful franchise without building strong customer re…
Original Research
Salesforce
· Original study ↗
Methodology
Cited as a Salesforce study; methodology not described in source
Methodology documented
Segmentation
IndustryRetail
RegionUS
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Consumers: 72% percentage of consumers sharing positive customer experience. Source: Salesforce (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/share-positive-experience-salesforce-2023
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<blockquote cite="https://lighthousedata.io/data/share-positive-experience-salesforce-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- percentage of consumers sharing positive customer experience for Consumers<br><small>Source: Salesforce (2023) · <a href="https://lighthousedata.io/data/share-positive-experience-salesforce-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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