B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
53%
53% -- share of ai using businesses reporting positive customer retention impact for Singaporean businesses using AI (2021)
53% of Singaporean businesses using AI report that the technology has had a positive impact on customer retention.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
53%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
500
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
LivePerson
Primary
Tier B
https://mediabuzz.asia/singaporean-businesses-concerned-about-the-impact-of-ai-on-society-study-reve… ↗
Source Article
Singaporean businesses concerned about the impact of AI on society, study reveals
While artificial intelligence (AI) is one of the top technologies that will change the Singaporean business landscape in the next three years, most organizations in Singapore are still fearful of AI. Are we really talking about Singapore, which comes in third in the World Economic Forum’s list of th…
Original Research
LivePerson
· Original study ↗
Methodology
LivePerson survey of 500 Singaporean IT, customer experience and digital decision-makers
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Singaporean businesses using AI: 53% share of ai using businesses reporting positive customer retention impact. Source: LivePerson (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/sg-ai-positive-customer-retention
HTML Embed
<blockquote cite="https://lighthousedata.io/data/sg-ai-positive-customer-retention" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>53%</strong> -- share of ai using businesses reporting positive customer retention impact for Singaporean businesses using AI<br><small>Source: LivePerson (2021) · <a href="https://lighthousedata.io/data/sg-ai-positive-customer-retention" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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