B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
44%
44% -- right party contact conversion rate increase for ServiceFirst (2024)
ServiceFirst saw a 44% increase in right party contact (RPC) conversion rate at one of its contact centers.
- Rate is for one of two contact centers evaluated over four months (the other saw a 36% increase)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
44%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
95
Sources (2)
Observe.AI
Primary
Tier C
https://observe.ai/blog/servicefirst-supercharges-efficiency-to-drive-faster-loan-conversions ↗
Source Article
ServiceFirst Supercharges Efficiency to Drive Faster Loan Conversions
Also cited by
web.uri.edu
https://web.uri.edu/
2026-08-18
Original Research
Observe.AI
· Original study ↗
Methodology
Increase rates vary between contact centers.
Segmentation
Industrymarketing
Cite this stat
Plain Text
ServiceFirst: 44% right party contact conversion rate increase. Source: Observe.AI (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/servicefirst-rpc-conversion-rate-increase
HTML Embed
<blockquote cite="https://lighthousedata.io/data/servicefirst-rpc-conversion-rate-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44%</strong> -- right party contact conversion rate increase for ServiceFirst<br><small>Source: Observe.AI (2024) · <a href="https://lighthousedata.io/data/servicefirst-rpc-conversion-rate-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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