B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
65%
65% -- consumers citing service in purchase decision for consumers (2023)
65% of consumers state that quality customer service is a factor when deciding where to make purchases.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
65%
Unit
Percentage
Data Vintage
2023
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
International Council of Shopping Centers (ICSC)
Primary
Tier C
https://technweb.com/blog/customer-loyalty ↗
Source Article
6 Data-Proven Ways to Increase E-Commerce Customer Loyalty in 2023
6 Data-Proven Ways to Increase E-Commerce Customer Loyalty in 2023
If you are involved in an e-commerce venture, you know customer acquisition is only half the battle. Once you have won someone’s business, you must have a plan in place to keep it.
This article is for you if:
- You’re looking for inn…
Original Research
International Council of Shopping Centers (ICSC)
· Original study ↗
Methodology
ICSC research, reported by Access Development.
Methodology documented
Segmentation
Industryecommerce
RegionUS
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
consumers: 65% consumers citing service in purchase decision. Source: International Council of Shopping Centers (ICSC) (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/service-purchase-decision-65pct
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<blockquote cite="https://lighthousedata.io/data/service-purchase-decision-65pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65%</strong> -- consumers citing service in purchase decision for consumers<br><small>Source: International Council of Shopping Centers (ICSC) (2023) · <a href="https://lighthousedata.io/data/service-purchase-decision-65pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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