B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
28%
28% -- customer satisfaction increase percentage for businesses using Kapture CX (2026)
Using Kapture CX offers a 28% increase in customer satisfaction (CSAT).
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
28%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Kapture CX
Primary
Tier C
https://www.kapture.cx/blog/sendbird-alternatives/ ↗
Source Article
Sendbird Alternatives 2026: 7 Best Messaging & CX Tools
As CX executives, you know that consistent and reliable messaging is key to maintaining customer satisfaction. While Sendbird remains popular, many teams are now exploring alternatives better suited to their unique needs.
Businesses seek platforms that offer greater customization and cost efficiency…
Original Research
Kapture CX
· Original study ↗
Methodology
Kapture CX offering
Methodology documented
Segmentation
IndustrySaaS
RegionGlobal
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
businesses using Kapture CX: 28% customer satisfaction increase percentage. Source: Kapture CX (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/sendbird-alternatives-cx-improvement-csat
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<blockquote cite="https://lighthousedata.io/data/sendbird-alternatives-cx-improvement-csat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>28%</strong> -- customer satisfaction increase percentage for businesses using Kapture CX<br><small>Source: Kapture CX (2026) · <a href="https://lighthousedata.io/data/sendbird-alternatives-cx-improvement-csat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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