B Evidence Grade B Graded under review Safe to Cite Current

50%

50% -- customer satisfaction increase percentage for lender (2026)

2026  · ACI Worldwide

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Attribution: ACI Worldwide View source
Lighthouse Research Team
Last verified:  ·  How we verify data →
Source verified Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2026
Entity
lender
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

63/100 confidence

Single source - not yet corroborated

Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
ACI Worldwide Primary Tier A
https://www.aciworldwide.com/blog/9-surprising-loan-servicing-trends ↗
Confidence: 65/100 Vintage: 2026 Channel: Cc Extraction
Source Article
9 Surprising Loan Servicing Trends | ACI Worldwide
To make happy customers, align your business with these nine trends. - Customers now use 18 different ways to pay loans Customers want more choices. The McLaren coupe 570s comes in 20 different colors. Americans own 20 pairs of shoes. The number of TV channels in the average American home grew 50 pe…
Original Research
ACI Worldwide · Original study ↗

Results from the 2016 TechValidate survey entitled 'Bill Payment Solution'

Methodology documented
Channelcommon_crawl
Plain Text
lender: 50% customer satisfaction increase percentage. Source: ACI Worldwide (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-increased-by-50-percent
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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-increased-by-50-percent" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- customer satisfaction increase percentage for lender<br><small>Source: ACI Worldwide (2026) · <a href="https://lighthousedata.io/data/customer-satisfaction-increased-by-50-percent" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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