B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
67%
67% -- share preferring self service over representative for survey participants (2023)
According to a survey by Zendesk, 67% of participants preferred self-service over speaking to a company representative.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
67%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://linchpinseo.com/blog/web-design-for-family-lawyer/ ↗
Source Article
Linchpin SEO : Web Design for a Family Lawyer: Key Strategies To Be Successful
For family lawyers, this impression carries a unique weight. Clients seeking representation or advice in family law matters often navigate emotional and deeply personal situations. Whether it’s divorce, child custody disputes, or other family-related issues, they need assurance, even before the firs…
Original Research
Zendesk
· Original study ↗
Methodology
Cited from Zendesk survey
Methodology documented
Segmentation
IndustryLegal
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
survey participants: 67% share preferring self service over representative. Source: Zendesk (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/self-service-preference-67
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<blockquote cite="https://lighthousedata.io/data/self-service-preference-67" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67%</strong> -- share preferring self service over representative for survey participants<br><small>Source: Zendesk (2023) · <a href="https://lighthousedata.io/data/self-service-preference-67" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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