89% -- share of cx leaders predicting self service expansion to apps for CX leaders (2025)

Name: Share Of Cx Leaders Predicting Self Service Expansion To Apps Statistics
Creator: Lighthouse Intelligence
Published: 2026-10-03

2025 · SugarCRM

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Attribution: SugarCRM View source

Lighthouse Research Team

Last verified: 2026-10-03 · How we verify data →

Source verified Evidence graded

Value

89%

Unit

Percentage

Data Vintage

2025

Entity

CX leaders

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

SugarCRM Primary Tier C

https://sugarcrm.com.pl/jak-sie-przygotowac-na-nowa-odslone-cx/ ↗

Confidence: 48/100 Vintage: 2025 Channel: Deep Crawl

Source Article

Jak się przygotować na nową odsłonę CX? - SugarCRM Polska

Znajdujemy się u progu nowej ery doświadczeń klientów (CX), zapoczątkowując radykalnie inny krajobraz napędzany postępem sztucznej inteligencji, danych i nowych technologii. W całej branży liderzy stawiają czoła zmianom, wyprzedzają konsultację i wyznaczają kurs na przyszłość. Jak będzie wyglądać zm…

Original Research

SugarCRM · Original study ↗

Methodology

Survey of CX leaders cited by SugarCRM

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

CX leaders: 89% share of cx leaders predicting self service expansion to apps. Source: SugarCRM (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/self-service-beyond-websites-cx

HTML Embed

<blockquote cite="https://lighthousedata.io/data/self-service-beyond-websites-cx" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- share of cx leaders predicting self service expansion to apps for CX leaders<br><small>Source: SugarCRM (2025) · <a href="https://lighthousedata.io/data/self-service-beyond-websites-cx" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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