B Evidence Grade B Safe to Cite Dated

76%

76% -- customer satisfaction rating for government websites (2009-09)

Name: Customer Satisfaction Rating Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-03

2009-09 · Comscore, Inc.

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Attribution: Comscore, Inc. View source

Lighthouse Research Team

Last verified: 2026-08-03 · How we verify data →

Source verified Evidence graded

Value

76%

Unit

Percentage

Data Vintage

2009-09

Entity

government websites

Geography

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

70/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (5)

Comscore, Inc. Primary Tier A

https://www.comscore.com/ger/Insights/Pressemitteilung/2009/9/81-Million-Americans-Visited-a-Governm… ↗

Confidence: 71/100 Vintage: 2009-09 Channel: Cc Extraction

Source Article

81 Million Americans Visited a Government Web Site in July

81 Million Americans Visited a Government Web Site in July Heated Healthcare Debate Drives Traffic Gains to White House and Congressional Sites Satisfaction with Government Web Sites Good but Lags Leading Commercial Sites RESTON, VA, September 8, 2009 – Comscore, Inc. (NASDAQ: SCOR), a leader in mea…

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news.va.gov https://news.va.gov/

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Original Research

Comscore, Inc. · Original study ↗

Segmentation

IndustryMedia RegionUS

Cite this stat

Plain Text

government websites: 76% customer satisfaction rating. Source: Comscore, Inc. (2009-09). Via Lighthouse Intelligence -- https://lighthousedata.io/data/satisfaction-rating-government-websites

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<blockquote cite="https://lighthousedata.io/data/satisfaction-rating-government-websites" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>76%</strong> -- customer satisfaction rating for government websites<br><small>Source: Comscore, Inc. (2009-09) · <a href="https://lighthousedata.io/data/satisfaction-rating-government-websites" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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