B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
72%
72% -- ai scaling failure rate for Salesforce customers (2025-2026)
72% of Salesforce customers have failed to scale AI across business units according to IBM's State of Salesforce 2025–2026 report.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2025-2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
IBM
Primary
Tier B
https://ascenterp.com/agentforce-360-cloud-erp/ ↗
Source Article
Why AI Won’t Replace Salesforce Ops & Admins: It Will Redefine Them with Agentforce
Original Research
IBM
· Original study ↗
Methodology
Cited from IBM State of Salesforce 2025-2026 report
Methodology documented
Segmentation
IndustrySaaS
Company SizeEnterprise
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
Salesforce customers: 72% ai scaling failure rate. Source: IBM (2025-2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/salesforce-customers-ai-scaling-failure-2025
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<blockquote cite="https://lighthousedata.io/data/salesforce-customers-ai-scaling-failure-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- ai scaling failure rate for Salesforce customers<br><small>Source: IBM (2025-2026) · <a href="https://lighthousedata.io/data/salesforce-customers-ai-scaling-failure-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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