B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
20%
20% -- returns refund ticket share for ecommerce support tickets (2026)
Returns and refund queries account for 20% of total ecommerce support ticket volume according to E2M Solutions analysis.
- Secondary citation of E2M Solutions analysis without original methodology details
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Lighthouse Research Team
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
E2M Solutions
Primary
Tier C
https://www.betterclaw.io/blog/ai-agent-builder-ecommerce ↗
Source Article
Best AI Agent for Ecommerce: 5 Automations (2026)
"Where is my order?" makes up 40% of your support tickets. An AI agent answers it in 3 seconds using your live Shopify data. Here are five ecommerce automations you can build without code, and a step-by-step guide to getting the first one running in 10 minutes.
A Shopify store owner in our community…
Original Research
E2M Solutions
· Original study ↗
Methodology
Cited from E2M Solutions' analysis; secondary source
Methodology documented
Segmentation
Industrymarketing
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Plain Text
ecommerce support tickets: 20% returns refund ticket share. Source: E2M Solutions (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/returns-refund-query-share-support
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<blockquote cite="https://lighthousedata.io/data/returns-refund-query-share-support" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- returns refund ticket share for ecommerce support tickets<br><small>Source: E2M Solutions (2026) · <a href="https://lighthousedata.io/data/returns-refund-query-share-support" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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