B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
30%
30% -- training time reduction for Medicare AEP contact center agents (2026)
Retaining prior-year agents with current Medicare knowledge and clean compliance history can reduce training time by roughly 30 to 40 percent.
- Reported as an approximate range of 30 to 40 percent reduction for retaining prior-year agents
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Fusion CX
Primary
Tier C
https://www.ameridial.com/blog/aep-call-center-outsourcing-timeline/ ↗
Source Article
Still Time to Outsource Before AEP? What a 6
Original Research
Fusion CX
· Original study ↗
Methodology
Attributed to Fusion CX, described as a Medicare-focused contact center research firm; midpoint of 30-40% range used
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Medicare AEP contact center agents: 30% training time reduction. Source: Fusion CX (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/returning-agent-training-time-reduction
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<blockquote cite="https://lighthousedata.io/data/returning-agent-training-time-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- training time reduction for Medicare AEP contact center agents<br><small>Source: Fusion CX (2026) · <a href="https://lighthousedata.io/data/returning-agent-training-time-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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