B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
20%
20% -- return processing cost pct of item value for eCommerce retailers (cost of processing returns) (2024)
The cost of handling returns to eCommerce businesses ranges from 20% to 65% of the item's original value.
- Reported as a range spanning 20% to 65%
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
dawleys.com
Primary
Tier C
https://www.dawleys.com/news/transforming-returns-into-a-competitive-advantage/ ↗
Source Article
Transforming Returns into a Competitive Advantage | Dawleys
In eCommerce, returns aren’t just inevitable-they’re a defining part of the customer experience. Done right, they’re not a problem-they’re an opportunity.
A smart, seamless returns process can build trust, boost loyalty, and even drive profitability. In fact, how you handle returns, before and after…
Original Research
dawleys.com
· Original study ↗
Methodology
Reported as a range (20%-65% of the item's original value); midpoint 42.5% extracted per range-handling rule. No explicit attribution in article; appears in the paragraph immediately following the NRF/Happy Returns 2024 citation.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
eCommerce retailers (cost of processing returns): 20% return processing cost pct of item value. Source: dawleys.com (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/return-cost-pct-item-value-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/return-cost-pct-item-value-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- return processing cost pct of item value for eCommerce retailers (cost of processing returns)<br><small>Source: dawleys.com (2024) · <a href="https://lighthousedata.io/data/return-cost-pct-item-value-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.