B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- share of customer calls or emails containing repeated questions for customer service inquiries (2025)
Nearly 80 percent of customer calls or emails contain a few of the same repeated questions.
- Described in text as 'almost 80 percent' ('skoraj 80 odstotkov')
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Marcus Sheridan (They Ask, You Answer)
Primary
Tier C
https://www.zddm.si/kako-je-prisotnost-spleta-spremenila-vedenje-uporabnikov/ ↗
Source Article
Kako je prisotnost spleta spremenila vedenje uporabnikov? - ZDDM - Združenje za digitalni in direktni marketing
Vedenje uporabnikov se močno spreminja. Večina ljudi se zna poučiti o izdelkih kot še nikoli in zahteva hitrejše in bolj priročne rešitve, splet pa igra pri tem veliko vlogo.
Po uspešnici: Marcus Sheridan – THEY ASK YOU ANSWER
Kdaj ste nazadnje nekaj kupili, ker je bilo v televizijski reklami videti…
Original Research
Marcus Sheridan (They Ask, You Answer)
· Original study ↗
Methodology
General claim in ZDDM article citing Marcus Sheridan book; no named study or methodology
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service inquiries: 80% share of customer calls or emails containing repeated questions. Source: Marcus Sheridan (They Ask, You Answer) (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/repetitive-customer-inquiries-80
HTML Embed
<blockquote cite="https://lighthousedata.io/data/repetitive-customer-inquiries-80" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- share of customer calls or emails containing repeated questions for customer service inquiries<br><small>Source: Marcus Sheridan (They Ask, You Answer) (2025) · <a href="https://lighthousedata.io/data/repetitive-customer-inquiries-80" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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