B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
77%
77% -- agent productivity increase for remote call center agents (2025)
Remote call center agents are 77% more productive than their office-based counterparts.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
77%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
sobot.io
Primary
Tier C
https://www.sobot.io/article/interactive-voice-response-software-trends-2025/?utm_source=openai ↗
Source Article
Interactive Voice Response Software Trends Driving Efficiency
Interactive voice response technology is transforming how businesses handle customer service. By automating repetitive tasks, it reduces costs and improves efficiency. Companies using interactive voice response software have reported operational savings of up to 30%. Automation also speeds up decisi…
Original Research
sobot.io
· Original study ↗
Methodology
Compared to office-based counterparts
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
remote call center agents: 77% agent productivity increase. Source: sobot.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/remote-agents-productivity-77
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<blockquote cite="https://lighthousedata.io/data/remote-agents-productivity-77" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>77%</strong> -- agent productivity increase for remote call center agents<br><small>Source: sobot.io (2025) · <a href="https://lighthousedata.io/data/remote-agents-productivity-77" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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