B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30%
30% -- agent productivity increase for contact centre agents using AI co-pilots (2025)
AI co-pilots providing real-time data boosted agent productivity by 30%.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Atento
Primary
Tier C
https://insights-me.com/government-service-cuts-private-contact-centers/ ↗
Source Article
The Impact of Government Service Cuts on Private Sector Contact Centres
The Impact of Government Service Cuts on Private Sector Contact Centres
Recent reductions in federal agency services under the Trump Administration have raised concerns about their ripple effects on private sector contact centres. As citizens face longer wait times and reduced access to government s…
Original Research
Atento
· Original study ↗
Methodology
Vendor case study (Atento)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact centre agents using AI co-pilots: 30% agent productivity increase. Source: Atento (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-copilots-productivity-boost-2025
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<blockquote cite="https://lighthousedata.io/data/ai-copilots-productivity-boost-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- agent productivity increase for contact centre agents using AI co-pilots<br><small>Source: Atento (2025) · <a href="https://lighthousedata.io/data/ai-copilots-productivity-boost-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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