B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
48%
48% -- refund abuse increase ride hailing for Ride Hailing App Companies (2021)
48% of ride-hailing app companies have seen noticeable increases in refund abuse trends over the past 12 months.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
48%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
1,000
Geography
EMEA
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Ravelin
Primary
Tier B
https://www.retailconnections.co.uk/articles/refund-abuse-threatens-online-marketplaces-profitabilit… ↗
Source Article
Refund abuse threatens online marketplaces' profitability - Retail Connections
Online marketplaces are experiencing a significant rise in what is being called ‘refund abuse’, where customers overuse a company’s refund policy to the point of unprofitability.
A study by fraud detection specialist, Ravelin, which polled 1,000 fraud professionals working in large online merchant b…
Original Research
Ravelin
· Original study ↗
Methodology
Poll of 1,000 fraud professionals working in large online merchant businesses around the world
Segmentation
IndustryRetail
Company SizeEnterprise
RegionEMEA
Cite this stat
Plain Text
Ride Hailing App Companies: 48% refund abuse increase ride hailing. Source: Ravelin (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/refund-abuse-ride-hailing
HTML Embed
<blockquote cite="https://lighthousedata.io/data/refund-abuse-ride-hailing" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>48%</strong> -- refund abuse increase ride hailing for Ride Hailing App Companies<br><small>Source: Ravelin (2021) · <a href="https://lighthousedata.io/data/refund-abuse-ride-hailing" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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