C
Evidence Grade C
Use with Hedging
Dated
57%
57% -- percentage increase refund abuse for online marketplaces (2021)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
57%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Sources (3)
Ravelin
Primary
Tier B
https://www.retailconnections.co.uk/articles/refund-abuse-threatens-online-marketplaces-profitabilit… ↗
Source Article
Refund abuse threatens online marketplaces' profitability - Retail Connections
Online marketplaces are experiencing a significant rise in what is being called ‘refund abuse’, where customers overuse a company’s refund policy to the point of unprofitability.
A study by fraud detection specialist, Ravelin, which polled 1,000 fraud professionals working in large online merchant b…
Also cited by
americanprogress.org
https://www.americanprogress.org/
2026-08-18
Retail Connections
https://retailconnections.co.uk/articles/refund-abuse-threatens-online-marketpla…
2026-08-13
Original Research
Ravelin
· Original study ↗
Methodology
Poll of 1,000 fraud professionals working in large online merchant businesses around the world
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
online marketplaces: 57% percentage increase refund abuse. Source: Ravelin (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/refund-abuse-online-marketplaces
HTML Embed
<blockquote cite="https://lighthousedata.io/data/refund-abuse-online-marketplaces" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>57%</strong> -- percentage increase refund abuse for online marketplaces<br><small>Source: Ravelin (2021) · <a href="https://lighthousedata.io/data/refund-abuse-online-marketplaces" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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