B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
57%
57% -- refund abuse increase food delivery for Food Delivery Companies (2021)
57% of food delivery companies noticed an uplift in refund abuse in the past 12 months.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
57%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Sources (2)
Ravelin
Primary
Tier B
https://www.retailconnections.co.uk/articles/refund-abuse-threatens-online-marketplaces-profitabilit… ↗
Source Article
Refund abuse threatens online marketplaces' profitability - Retail Connections
Online marketplaces are experiencing a significant rise in what is being called ‘refund abuse’, where customers overuse a company’s refund policy to the point of unprofitability.
A study by fraud detection specialist, Ravelin, which polled 1,000 fraud professionals working in large online merchant b…
Also cited by
customerexperiencedive.com
https://www.customerexperiencedive.com/
2026-08-18
Original Research
Ravelin
· Original study ↗
Methodology
Poll of 1,000 fraud professionals working in large online merchant businesses around the world
Segmentation
Industrymarketing
Cite this stat
Plain Text
Food Delivery Companies: 57% refund abuse increase food delivery. Source: Ravelin (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/refund-abuse-food-delivery
HTML Embed
<blockquote cite="https://lighthousedata.io/data/refund-abuse-food-delivery" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>57%</strong> -- refund abuse increase food delivery for Food Delivery Companies<br><small>Source: Ravelin (2021) · <a href="https://lighthousedata.io/data/refund-abuse-food-delivery" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.