B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
69%
69% -- consumers valuing quick responsiveness for consumers (2026)
According to a Forbes study, 69% of people say quick responsiveness is the cornerstone of good customer service.
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Lighthouse Research Team
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Evidence graded
Value
69%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forbes
Primary
Tier C
https://www.datagol.ai/blog/how-generative-ai-can-help-small-and-medium-sized-businesses-succeed ↗
Source Article
How Generative AI can help small and medium-sized businesses succeed
How Generative AI can help small and medium-sized businesses succeed
With AI technology becoming popular, the competition is more balanced. Due to the usefulness and low price of AI solutions, small businesses can now contend with larger companies in the market. AI assists small business owners thro…
Original Research
Forbes
· Original study ↗
Methodology
Attributed to a Forbes study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 69% consumers valuing quick responsiveness. Source: Forbes (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/quick-responsiveness-customer-service-69
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<blockquote cite="https://lighthousedata.io/data/quick-responsiveness-customer-service-69" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>69%</strong> -- consumers valuing quick responsiveness for consumers<br><small>Source: Forbes (2026) · <a href="https://lighthousedata.io/data/quick-responsiveness-customer-service-69" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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