B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
22%
22% -- customer churn rate after negative experience for auto dealership consumers (Qualtrics XM Institute) (2024)
22% of consumers completely stop business with an auto dealership after a single negative interaction.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
22%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Qualtrics XM Institute
Primary
Tier B
https://www.phoneninjas.com/dealership-phone-customer-experience/ ↗
Source Article
Dealership Phone Customer Experience: Quality Beats Volume
You’re staring at the call report. Your team logged 200 outbound calls this week. Inbound volume is up. Average handle time is down. On paper, everything looks great. But your appointment set rate hasn’t moved. Worse, your show rate is sliding.
Here’s the uncomfortable question: are your reps actual…
Original Research
Qualtrics XM Institute
· Original study ↗
Methodology
Qualtrics XM Institute 2024 global consumer study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
auto dealership consumers (Qualtrics XM Institute): 22% customer churn rate after negative experience. Source: Qualtrics XM Institute (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/qualtrics-dealership-churn-negative-experience
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<blockquote cite="https://lighthousedata.io/data/qualtrics-dealership-churn-negative-experience" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>22%</strong> -- customer churn rate after negative experience for auto dealership consumers (Qualtrics XM Institute)<br><small>Source: Qualtrics XM Institute (2024) · <a href="https://lighthousedata.io/data/qualtrics-dealership-churn-negative-experience" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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